Returns

returns and refunds

although we hope all of our customers love our products as much as we do, this isn’t always the case. if for any reason you aren’t completely satisfied with your purchase (after opening no more than two sachets), please email us within 14 days of receiving your order.

returns policy only applies if you return all sachets in that purchase less the two sachets that you tried and you email us within 14 days of receipt of your order.

in the unlikely event that you do want to return products, simply email us at enquiries@nuut.com (please include your original order number) and we will guide you through the process.

shipping costs will not be refunded.


products not eligible for return

please note we will only accept returns or exchanges for products that are unused and sealed and purchased from the nuut.com website. as our products are ingestible, we are unable accept returns of opened products. also note that we will not accept returns of packs or bundles if more than two sachets from that bundle have been opened. we do not accept returns for products purchased from any other retailers.

taster packs and used bottles cannot be returned for refund.


receiving a refund

refunds will be processed once the return has been received by our warehouse and processed. please email us within 14 days of receiving your product and we will begin refund process. refunds are processed in the method of payment used when placing your original order

credit card refunds can take up to 2 weeks from processing, depending on your financial institution.