No Strings, No Risk Returns Policy

If for any reason you are unhappy with the product (first sachet), nüut will refund your full purchase price and will even take care of return freight

Returns and Refunds

Although we hope all of our customers love our products as much as we do, this isn’t always the case. If for any reason you aren’t completely satisfied with your purchase (after opening only your first sachet), please email us within 14 days of receiving your order. Don’t worry about paying return shipping costs, we take care of that and if you paid for shipping when you placed your order, we’ll refund that as well!

Returns policy only applies if you return all sachets in that purchase less the one sachet that you tried.

In the unlikely event that you do want to return products, simply email us at (please include your original order number) and we will guide you through the process.

Late Returns

Any product(s) returned after our 14-day-money-back-guarantee receipt is not eligible for refund.  

Products Not Eligible for Return

Please note we will only accept returns or exchanges for products that are unused and sealed and purchased from the website.  As our products are ingestible, we are unable accept returns of opened products. Also note return of more than one open sachet will not be considered as a legitimate reason for a refund. We do not accept returns for products purchased from any other retailers.

Receiving a refund

Refunds will be processed once the return has been received by our warehouse and processed. Please email us within 14 days of receiving your product and we will begin refund process. Refunds are processed in the method of payment used when placing your original order nb credit card refunds can take up to 2 weeks from processing, depending on your financial institution.  

Terms and Conditions for Free Ground Shipping
*Free ground shipping only available through Not valid with any other offer, gift card code or refer a friend. Cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change. Not applicable with recurring, wholesale or bulk purchases.